Why My iPad Doesn t Turn Off? Here Are The 7 Solutions

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Fix iPad Won't Turn Off
  • Download the software that can fix your iPad.
  • Utilize a charger wire to link your iPad to your PC.
  • Start fixing your device by installing the firmware package.

If you're an iPad user, you may have experienced the frustrating issue of your device not turning off. This can cause concern, as turning off your iPad is necessary for troubleshooting, conserving battery, or performing certain tasks. For instance, if you need to reset your device, you must turn it off first. Similarly, if you're looking to conserve battery life, turning off your iPad is a great way to do so. Additionally, certain tasks require you to turn off your iPad, such as cleaning or updating the software. Whatever the reason, it's important to address the issue that your iPad won't turn off, as it can impact your device's overall performance and usability. In this guide, we'll explore potential solutions to this problem, so you can get your iPad back up and running as quickly as possible.

Common Reasons Why Your iPad Won’t Turn Off

This issue is one of the common problems of iPad users. Understanding why your iPad won't turn off can help you troubleshoot and resolve this frustrating issue.

  1. Frozen screen
    If your iPad's screen is frozen, it will not respond to your attempts to turn it off. It can happen due to software glitches or conflicts that cause the system to become unresponsive.
  2. Software issue
    A software issue can also prevent your iPad from turning off. It could be caused by outdated software, corrupted system files, or conflicting applications running in the background.
  3. Low battery
    If your iPad's battery is low, it may not turn off. The device requires a minimum amount of power to complete the shutdown process.
  4. Broken power button
    If your iPad's power button is broken or damaged, it will not respond when you try to turn it off.
  5. App issue
    Sometimes, a specific app may cause your iPad to freeze or become unresponsive. It can prevent the device from turning off properly.

causes of the issue

Here Are The 7 Solutions to Solve The Issue

Solution 1. Turn Off iPad in Settings

You may be unable to power off your device due to a software glitch or unresponsive buttons. Luckily, iPad devices with iOS 11 and later have a built-in option to turn off the device in the settings menu. To access this option, follow these steps:

User Guide:

  • To start with, unlock your iPad and go to the home screen. Next, please tap on the Settings app to open it. Within the Settings menu, scroll down until you find the "General" tab.
  • Tap on "General" to access the general settings of your iPad. Next, scroll down until you reach the bottom part of the general tab. Here, you will find an option called "Shut Down."
  • Tap the "Shutdown" option, and the power slider will appear on the screen. Drag the power slider from left to right to initiate the shutdown process.

go to general and find shutdown option

Solution 2. Force Restart Your iPad

If your iPad doesn t turn off due to a frozen screen, force restarting your device may resolve the issue. This method can solve common problems such as being stuck in recovery mode, the screen not working, or unresponsive buttons. You can follow the steps below to force restarting your iPad.

User Guide:

  • If your iPad has a home button, press and hold both the home and power keys until the Apple logo appears. This will force the restart of your device.
  • If your iPad does not have a home button, press and release the volume up button quickly, do the same on the volume down key, then press and hold the power key until the Apple logo appears. This will force the restart of your device.

force restart your ipad

Solution 3. Use the Assistive Touch Feature

Assistive Touch is a useful accessibility feature on iPads that can help you turn off your device if the power button is not working. This feature creates a virtual button on your screen that can perform various functions, including powering off your iPad. But before you can use it, activate Assistive Touch by following these steps:

User Guide:

  • The first step to address the issue "iPad won't turn off with power button" is to go to the Settings app on your iPad. You can find it on your home screen with a gear icon. On the given menu, find the General tab and tap on it. From there, you can see the "Accessibility" tab.
  • Then on the Accessibility menu, tap the AssistiveTouch feature and toggle it to enable it. A small square button will appear on your screen, which you can use to access functions such as Home, Siri, and Notifications.
  • Lastly, tap the square icon to turn off your iPad, then locate the "Device" option. Find the "Lock Screen" option and press and hold it until the "Slide to Power Off" slider appears.

go to general, then accessibility, and toggle on the feature

If your iPad power button is broken, you cannot turn on your device. You need to replace your broken power button with a new one.

Solution 4. Update iOS System to the Latest Version

If your iPad power button is working, but you're still facing difficulties turning off your device, it may be due to a software issue. Updating the iOS system to the new version can resolve some iOS problems like your iPad Wi-Fi keeps dropping, apps crashing frequently, and even issues with turning off your iPad. The latest iOS version has bug fixes, software patches, and improvements that can help resolve any issue that can restrain your iPad from turning off.

User Guide:

  • To check if it has an available iOS update, all you need to do is to open the Settings application. From there, find the General tab and click on it. You will find the "Software Update" option from the general menu.
  • Select the "Software Update" option and wait for your iPad to check for any available updates. If it is available, click "Download and Install" to start the update process. Make sure your device has a strong Wi-Fi connection.
  • Once the update is downloaded, click the "Install Now" button to install it on your iPad. Ensure your iPad has a minimum of 50% battery charge to avoid interruption during the update process. After the process, try to turn off your device and see if the issue has been resolved.

check if there is an available ios update in settings

Solution 5. Erase All Content and Settings

If the above methods still do not work, you can consider erasing all content and settings on your iPad. Maybe your device is experiencing a software glitch that can prevent it from turning off properly. However, this method can delete all your data and settings, so it is important to back up everything before proceeding. You can extend your knowledge here about backing up your data and how to do it. But for now, here are the steps to do this method.

User Guide:

  • First, go to the Settings application and navigate to the General tab. From there, you need to find the "Reset" option. Once you have located it, click on the option to open the reset menu.
  • In the reset menu, you will find various reset options. One of the options will be "Erase All Content and Settings." Tap on this option, then follow the prompts to confirm your decision.
  • Afterward, your device will automatically restart. Once it continues, set up your iPad as a new device, try turning it off again, and see if the issue has been resolved.

go to general, reset option and click erase all content and settings

Solution 6. Contacts Apple Support

If none of the previous solutions work, it is advisable to contact Apple Support for further assistance. They have trained professionals who can guide and support you in resolving technical issues with your iPad. Additionally, they can provide specific troubleshooting steps tailored to your device's situation. Also, check if your iPad is still under warranty, as this may affect the options available for repair or replacement.

contact apple support for further assistance

Solution 7. Best Solution To Fix The Issue (Without Data Loss)

Key Feature: It has a recovery mode you can use to protect your data while doing the recovery process.
What is it best for? It is best for resolving common and severe iOS issues.

Suppose you are still struggling with the issue of your iPad not turning off, and you want to find a solution that does not involve any data loss. One possible solution is using a third-party software tool designed to fix iOS system issues. There are various recovery software, but the best to use for this issue is the AceThinker iOS System Recovery. It is a reliable and user-friendly program that helps you to fix more than 50 iOS problems, such as update errors, app crashes, the device won't turn off/on, etc. So, it means that whatever the situation you may face, this tool helps you to resolve it easily. Additionally, this software is ahead of other recovery tools because of its 2 recovery modes. First is the Standard Mode, which can fix most common iOS issues without data loss. The second is Advanced Mode, which can handle more severe iOS issues but may result in data loss. Since you want to reserve your data while fixing your iPad, you can use Standard Mode. There is an instruction below you can follow.

Try it for Free

Free DownloadWindows 8/10/11

Secure/Safe Download

Step 1 Launch the Software

The initial guide to resolving the issue "iPad doesn t turn off" is downloading and installing the program. You can visit the official website of AceThinker to download it. On the other hand, you can click the given download button above. Once installed, launch the software and explore its interface.

ios system recovery interface

Step 2 Connect Your iPad

Once you are done exploring the software, start connecting your iPad to your computer. Get a USB cable and use it to connect the two devices. Once connected, your iPad's information will appear on the screen with the "Fix" button. Click on the button to proceed to the 2 recovery modes.

device info

Step 3 Choose the Mode of Recovery

Select the Standard Recovery Mode since you want to keep all your data on your iPad. Click the "Confirm" button and proceed to download the firmware. Download a firmware package that has the latest version.

standard advanced mode

Step 4 Final Process

Once the firmware package has been downloaded, tap the "Next" button to install the package to your iPad. Then, wait until the progress reaches 100%. The process is finished once the "Fix Progress is finished" appears on the screen. Finally, try to turn off your device now.

the result

This tool can also turn off iPhone device even without touching its screen. Check this article to learn about these methods.

Frequently Asked Questions

1. Why won't my iPad turn off?
There are a few reasons why your iPad might not turn off. It could be due to a software and hardware issue or a problem with your power source. Try the troubleshooting steps mentioned above to see if they resolve the issue.
2. What to do if my iPad won't turn off?
If your iPad won't turn off, the first thing to try is to perform a hard reset; try connecting your iPad to a power source and then attempting to turn it off again, use the Assistive Touch feature, erase all your content and settings or use the third party recovery tool. If all else fails, you may need to contact Apple technical support or visit an authorized service provider.
3. Why won't my iPad turn off when I press the power button?
If your iPad doesn't turn off when pressing the power button, the button may be broken. In this case, taking your iPad to a professional is recommended to see if the power button needs to be replaced or repaired.


The issue with the iPad won't turn off with power button is familiar to some users. This can happen for various reasons, such as software glitches, hardware issues, or conflicts with installed apps. Luckily, several solutions exist, including restarting the device, resetting settings, checking for software updates, using third-party recovery tools, and contacting Apple Support if necessary. Remember, being able to turn off your iPad is crucial for various purposes, and resolving the issue is necessary for proper device functionality.

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