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FAQ of AceThinker Screen Grabber Premium

JoKelly. May 7, 2022

Hot FAQs

How to use AceThinker Screen Grabber Premium?

Check the detailed user guide here to record screen to video using AceThinker Screen Grabber Premium: https://www.acethinker.com/record-screen/howto-use-screen-grabber-premium.html

The software can't be installed on my computer, what should I do?

The initial thing or step you need to do is to check the tech species of your computer. See if AceThinker Screen Grabber Premium is compatible with your computer. If the requirements were fulfilled and still the error persists. You can contact us to submit a necessary ticket.

What are the differences between the free trial version and registered version?

Software that provides services or utilities for our computer has two versions. The first one is a free trial which provides basic functionalities yet lacks an advanced process. For instance, most free trial software produces a particular output, yet it has a watermark. While the registered version provides users with the maximum capacity that the software provides. For example, most registered or premium versions offer advanced features. These include improved sound quality, lifetime support, and more.

Can I record webcam and screen at the same time?

Indeed you can! AceThinker Screen Grabber Premium can record the computer screen and webcam simultaneously. As long as you enable the webcam option on its recording panel, you can record the activities on your webcam. Additionally, you can take a screenshot or photo while doing the recording on your webcam.

Is the program suitable for recording gameplay?

Absolutely! AceThinker Screen Grabber Premium is a recording tool formulated to record gameplay videos. It supports 60 frame rate output which is favorable for recording high-graphic computer games. Additionally, its advanced GPU acceleration technology makes its recording process straightforward. This feature allows users to capture their computer games easily and quickly.

How to record Zoom meeting with audio?

You can follow this article to record Zoom meeting with audio successfully: https://www.acethinker.com/desktop-recorder/troubleshoot-zoom-recording.html

The program crashes frequently, what should I do?

When this tool keeps crashing, the first action you should perform is to clear your computer's cache. You can also restart your PC to refresh the software's functionalities. Also, you can uninstall and reinstall the program to reset all the glitches or system errors that it has on your computer. If none of these works, you can contact us and submit a ticket for your inquiry. You can fill in the necessary information, which includes your email address, for them to reply to your inquiry.

submit to contact us

Why is the recorded video is black?

To avoid this kind of issue when recording a video, make sure that your source is not protected. Few of the videos online have built-in protection to prevent them from being captured unknowingly. Yet, this is mostly not the case why your recorded video is only on a black screen. Sometimes it is due to a system error, wrong setup of settings or preference, and uninstalled updates. Even so, suppose you encounter this error on AceThinker Screen Grabber Premium. In that case, you can always contact its support team to report the issue.

How to reduce the size of the recorded video?

Recording high-quality videos comes with consequences. The better the recorded video quality, the larger the file size is. With that said, AceThinker Screen Grabber Premium provides different settings to address this issue. You can customize your settings to reduce the file size of your recorded video. We have listed the ways for you:

Step 1: Access the Preference or Settings

On the AceThinker Screen Grabber Premium’s interface, access the Menu icon located at the uppermost part of the tool. From there, a dropdown menu will appear and select the Preferences option. Once selected, a new window will appear to provide you with a list of settings for the software.

select preference

Step 2: Modify Set-Up

As we all know, having higher quality makes your recorded video larger in file size. Therefore, you should utilize a video container that saves high-quality video into a smaller file size. MP4 is the most suitable file container containing a video codec of h.264. You can modify the video codec or output format on this tool by going to the output tab and selecting MP4 and H.264 video codec under video settings. Hit the OK option or button to save the changes applied to the settings.

video settings

Screen Grabber Premium fails to record, what can i do?

When Screen Grabber Premium fails to record, you can follow this post to troubleshoot the issues: https://www.acethinker.com/record-screen/troubleshooting-record-error.html

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