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FAQ of AceThinker Fone Keeper for Android

AceThinker. September 27, 2022

Hot FAQs

Why is the Device Connected but Not Being Detected?

In this case, please select another connection mode from the drop-down list and reconnect the device. There are three connection modes: MTP, PTP, and USB Mass Storage. The following is an introduction to these three modes.

  • MTP: MTP stands for "Media Transfer Protocol." When Android utilizes this protocol, it exposes to the PC as a "media device." The media transfer protocol was frequently pushed as a standardized mechanism for transmitting audio files to digital music players via Windows Media Player and related apps.
  • PTP: PTP is an abbreviation for "Picture Transfer Protocol." When Android utilizes this protocol, the computer sees it as a digital camera.
  • USB Mass Storage: The standard protocol used by flash drives, external hard drives, SD cards, and other USB storage devices is USB mass storage. The drive becomes accessible to the computer, exactly like an internal disk.

If the first option does not work for you, please consider the following suggestions.

  • Ensure that you are using the most recent vision. (Fone Keeper for Android may be downloaded from our official website.)
  • Check that your USB line is not faulty.
  • If the problem persists, please get in touch with our customer service (support@acethinker.com)
  • First, describe your problem and the type of gadget you have. Second, please email your log to our customer service. Click "Feedback" on the top right of our product to access the feedback box in the picture below. sending feedback interface

What Exactly is USB Debugging Mode?

Android has a development capability known as USB Debugging Mode. Users may use this feature to copy and transfer data between computers and Android devices, install apps on Android devices, read log data, and so on. A wired connection can be formed only when the USB Debugging Mode is enabled. By default, the USB Debugging Mode is turned off, and you must manually turn it on.

The gadget must be approved.

When some devices are linked to a computer, they must be allowed. Please check the "Always allow from this computer" box on your device. If the prompt box disappears due to other procedures, please unplug the device and reconnect.

How Do I Provide Scanning Device Permission?

After successfully rooting your phone, an app for rooting management will be loaded on your device. This App (Super User, Super SU, KingUser, and so on) varies according to the rooting program used. However, they all perform comparable duties in managing your phone's permissions. Meanwhile, FoneGo, one of our software apps, will ask your phone for permission to examine your erased data. If a reminder indicates that the scanning procedure was unsuccessful, your phone may be programmed to refuse the FoneGo request. As a result, you must allow FoneGo permission to continue the following procedures. The specifics are as follows:

  • If you discover Super User on your phone, open it, then find and tab FoneGo. Then, on the right top, press the icon (a trash can) to remove all log files.
  • If you discover Super SU on your phone, open it, find FoneGo, and then go to Access -> Grant -> Save.
  • If you discover KingUser on your phone, launch Super SU and select Allow from the drop-down box.

Exception Handling

If you have checked USB Debugging Mode, successfully installed the driver, and trusted the device, but the device still cannot be read, we recommend the following steps:

  • Unplug the USB cable from your device.
  • On your device, click on Settings -> Applications -> Development and disable the USB debugging option before rechecking it.
  • Reconnect your device to the program.
  • Please contact our support staff if the device still cannot be appropriately linked after completing all of the preceding steps.

How Should the Device Driver be Installed?

  • When connecting the device to the software, a pop-up window will appear, reminding you to install the driver first if no driver is identified. Select "Install."
  • Whether the driver was properly loaded, but the connection still fails, please check to see if the driver is deactivated in "Device Manager." The driver may be found in "Computer" - "Properties" - "Device Manager" - "Android Phone." Check whether a particular node is deactivated by right-clicking it. If it is, click "Enable," and the device will be effectively linked to the computer.

What Should I Do About the Limitation of Six Different Devices?

Every device has a unique identifier; when you connect your device and recover files with our application, our program will capture your device's unique identification. Our application can only retrieve files from six distinct types of devices. However, for the same device, our application can assist you in recovering files without restriction. If you have used up your six device limit and wish to use this program to recover more devices, you must purchase it again. We can give you a 50% discount on your second purchase. You can get assistance from our support team, who will email you the purchase link as soon as possible.

What Should You Do if Android Data Recovery Detects Another Mobile Phone Manager?

Before connecting your Android phone, the Android Data Recovery software will utilize ADB (Android Debug Bridge) to discover and display the processing programs associated with your Android phone, as seen below:

recognizing other mobile phones with adb

It is crucial to understand that different mobile phone manager software will impact how the device connects. Therefore, you must first close any other mobile phone manager software in the prompt box before attempting to reconnect your Android if you want to utilize Android Data Recovery to scan and recover Android data.

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