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How to Fix Amazon Prime Not Working on TV and Roku

amazon prime not working featured imageAmazon Prime is one of the prevalent paid subscription programs available in various countries and gives users access to additional services. The services include streaming music, video, e-books, gaming, and even grocery shopping services. Users can enjoy the luxury of Amazon Prime exclusives with the subscription to watch the content produced by them exclusively with the subscriptions. As the years past Amazon Prime grew with more than 200 million subscribers spread across 19 countries worldwide. Although it's practically growing, there are instances that the platform won't work that cause a lot of complaints from users. If you are searching for solutions on fixing Amazon Prime video not working on Roku and Samsung TV, you are on the right page. Keep on reading to know-how.

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Why is Amazon Prime Not Working?

Amazon Prime Video is a free subscription service with Amazon Prime membership. There are thousands of free shows and videos to watch, but some movies and shows cost money to purchase or rent on Amazon. If more people use Amazon Prime Video throughout the day and particularly in the evening, we will see an increase in Amazon Prime Video unavailable issue. Using Amazon Prime Video, customers can encounter streaming issues, connectivity issues, and Amazon Prime Video error codes. The trouble is either in your home connection or the app you're using, but Amazon does sometimes go down. If Amazon Prime Video goes offline, it does not affect everyone and returns to service very quickly. Also, the problem can be caused by the lack of memory in the TV. The TV has limited RAM and internal memory, so if you install many applications, the memory is filled with data that is cached by different programs.

Amazon Prime Not Working

How to Fix Prime Video Not Working on Samsung TV and Roku

Premium streaming platforms like Amazon Prime Video have dominated the news for the last decade, and their success has compelled TV producers to design their devices for them. For years, Samsung and Roku have offered a broad category of Smart HDTVs, most of which come preloaded with Amazon Prime Video. Infrequent users have reported that the Amazon Prime Video application does not seem to work with their Smart TV. The predicament is faced by new users and as well as the users who could view and enjoy the Prime Video service earlier but can't anymore. Beneath are the ways you can use to fix Amazon Prime not working on Roku and Samsung TV.

Solution 1: Execute a Hard Reboot

Executing a hard reboot can be an age-old method reemphasized by every tech-savvy person. However, you will be surprised by how efficient turning off and then turning on the system can be. This method can fix different issues, such as glitches, picture issues, crashes, and others. There are two ways you can use to execute hard reboot see below:

Using the remote

  • Press or hold the Power button on your TV remote.
  • Wait until your TV turns off, then turn it on again after 30 seconds.

Unplugging the TV

  • Unplug the socket of Smart TV from the wall outlet.
  • Make it unplugged for 30 seconds, then plug it back in.

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Solution 2: Check your Internet Connection

Streaming video demands a lot of bandwidth, and if your internet connection is not stable or fast enough, you are not going to enjoy your favorite movie or show on Amazon Prime. You can run a speed test to detect if your connection is fast enough. You will need at least a 1.5Mbps connection to stream SD and 5Mbps connection to stream HD.

User Guide:

  • Select the Web Browser and navigate the search for speed test.
  • Once you're done, click the speed test tool.
  • Then wait for the result and see if it fits the requirement for streaming a video on Amazon Prime.

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Solution 3: Clear Cache and Data

Various temporary files and data are often collected on your TV to boost the overall performance. Your TV can accumulate a large number of files that you don't need over time. Nevertheless, cached media can be corrupted, causing the Amazon prime not to work correctly. Clearing the cache can increase the overall performance of the application. Here are the steps you can follow to clear the cache.

User Guide:

  • First, on your TV, go to the Settings, then choose the Applications.
  • After that, in Manage Installed Applications, select Amazon Prime.
  • Then select "Clear Cache" or "Clear Data."

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Solution 4: Update or Reinstall Amazon Prime Application

It's possible that you're using an out-of-date update of the Amazon Prime app that has stopped running. If your auto-updates option is turned on for Amazon, but it still doesn't run, you can manually upgrade the program to the new version, restart your TV, and try again. Much of the way, this will fix the dilemma for you. However, if it still does not work, you need to uninstall the application and reinstall it on your TV to work again. Uninstalling the Prime application is quite simple; follow the steps below to fix Amazon Prime not working on TV.

User Guide:

  • On your Samsung TV or Roku TV, navigate to the Apps section.
  • Choose the Amazon Prime app and click the "Delete" to remove it from the list.
  • Once you're done uninstalling or deleting the app, use the Search option, look up for Amazon Prime Video again, and press Install on your screen.

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Excellent Way to Solve Amazon Prime Not Working on TV

If you have tried all the methods stated above, and your Amazon Prime Video still does not work correctly. In that case, the best solution is to download Prime videos with AceThinker Video Keeper. This tool allows you to download various videos from the internet, such as movies, TV shows, original series, and more. Aside from Amazon Prime, this tool supports more than 1000 streaming websites like YouTube, Vimeo, Dailymotion, and more. Besides, you can enjoy the best quality videos as it allows you to download HD videos up to 8K that is perfect for a widescreen. In fact, you don't have to worry about the downloading process as it adopted a multi-threading technology that grants users to download at the fastest speed possible. Also, this tool has a unique feature called "Detector," and it enables the user to automatically download the video while they are previewing so they can save time. In addition, this tool can also help you to fix Hulu keeps freezing issue.

Try it for Free

Step 1 Get the Tool

Since the software is available for both Windows and Mac, choose the compatible version for your device by clicking the button above. Once downloaded, run the setup wizard to finish the installation process. After that, you can access the interface of the tool.

video keeper interface

Step 2 Download the Amazon Prime Video

On your web browser, search for Amazon Prime and log in to your account. After that, search for the video you wish to download, then copy the URL on the address bar. Then, go back to the tool, click the Detect tab, and paste the URL on the address bar. The tool will analyze the link and click the "Enable Detect," then play the video to download it.

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Step 3 Play the Downloaded Video

Once the download process is done, check your downloaded video on the "Downloaded" tab of the tool. Double-clicking the video will play on the default media player of your device.

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