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What to Do if iPhone Face Recognition Not Working?

face id not working iphoneThe face ID on our iPhones has become a crucial part of our Apple devices in recent years. It is used to access everything from logging in to our phones to signing in into apps and authenticating purchases. However, as important as it is, there are times when your iPhone’s Face ID stops working, or you get a pop-up stating, “Face ID is not available on this iPhone.” There could be a few causes behind your iPhone Face ID not working. It can leave you frustrated and worried about what’s next. However, there is nothing to worry about. This article will advise you on what to do if your iPhone face recognition is not working. The troubleshooting is relatively easy, and you will get your iPhone’s facial recognition up and running in no time. If you have an iPhone or an iPad that supports face ID, you can generally expect your device to unlock when you look at it. However, if you find it does not work as expected, try fixing your iPhone’s Face ID by using the tips mentioned below.

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Check Your iPhone’s Face ID Settings

If your face ID has ceased to work, there is a good chance that it simply was not enabled in the first place. Or, it could be that you accidentally disabled face ID. Here is how you can check whether your face ID is turned on:

  • Go to your Settings app and tap "Face ID & Passcode."
  • After that, you will be asked to enter your passcode.
  • Tap where it says Set Up Face ID. Then, under Use Face ID For, ensure that face ID is turned on for the feature you are trying to unlock.

check face id setting

Check for Updates

One reason for your iPhone face ID to stop working is that your iOS may not be updated. To check whether there are any pending updates on your phone, follow the steps mentioned below:

  • First, connect your iPhone on the internet, then tap "Settings."
  • Go to the “General Setting” and hit "Software Update."
  • You will see the available version of iOS if there is an update, click the "Download and Install."

download and install updates

Make Sure That Your Face is Uncovered

Nowadays, it is not uncommon for many of us to be wearing face masks. Or your face could simply be covered by something else. Due to this, your phone’s face ID can fail to recognize your face as it’s not visible. Make sure that your face is uncovered and try using the facial recognition feature again.

uncover face

Restart Your iPhone

Sometimes, the way to solve your iPhone face ID not working is to simply restart it. So, just restart your device, and enter it using your passcode. Then try using the facial recognition again and see if it works.

restart iphone

Don’t Cover the TrueDepth Camera

Your iPhone detects your face through the TrueDepth camera, which is a lens situated on the front of your phone. The camera technology works by creating a thousand invisible dots to map your face’s outline and then create its infrared image. If something is covering the TrueDepth camera or blocked somehow, it does not function the way it should. Before you panic about your iPhone’s face recognition not working, check whether anything is blocking the camera’s view. Or whether something is interfering with the camera. Make sure to keep your phone clean from dust and dirt as well.

truedepth camera

Face the Camera Directly

If any of the above methods have not got your face ID working again, another thing that can potentially solve the problem is facing the TrueDepth camera the right way. Face ID can only work if you are at the proper distance and in the correct orientation while facing the phone camera. Think of it as taking a selfie and holding your phone as you would while taking a picture. Your iPhone should be approximately 10-20 inches from your face for the facial recognition to work the way it is supposed to.

face the camera

Reset the Face ID Feature

If your phone still does not recognize you to be its rightful owner, you can simply go ahead and reset the face ID feature. Most likely, this will solve your problem. Here are the steps to reset your face ID feature:

  • Go to Settings of your iPhone, go to Face ID & Passcode, and tap Reset Face ID.
  • On the "Reset Face ID," tap Set Up Face ID and look straight into the iPhone camera. Slowly move your head so that the circle is complete. (If you cannot move your head, tap Accessibility Options).
  • Once the facial scan is finished, tap Continue. Move your face to complete the circle one more time. When face ID is setup process is complete, hit Done.

reset face id setting

Factory Reset Your iPhone

Sometimes, things don't work out despite trying to do everything right. If your iPhone face id is still unavailable or not working, it is time to factory reset your iPhone. Remember that doing this is going to erase all of your data, so ensure to backup all your essential files to iCloud first. Once you are done with the backup, you can perform a factory reset by following the steps below:

  • Open Settings and tap General.
  • Tap Reset and hit Erase All Content & Settings.
  • Confirm that you want to erase your phone’s data.

iphone factory reset

Your iPhone Face ID is Working Again!

Hopefully, following the steps mentioned above will solve the problem of your iPhone face ID not working properly or having other activation issues. You will have your facial recognition up and working in no time. However, if the problem still cannot seem to be fixed, you should contact Apple Support and ask for guidance. Happy unlocking!

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Posted by Trafalgar Law to iOS System Recovery

Last updated on February 23, 2022

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