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How to Resolve Blue Screen Error 0x0000003b

fix stop error 0x0000003bThough Windows is a quite popular and stable operating system, it is still a program that can encounter errors performing various operations. There are numerous types of errors and problems you may encounter while using the Windows environment, like Runtime, MBR, etc. But the most dreadful ones are from the blue screen categories like 0x0000003b stop. These errors got their name because they halt all functioning of the computer and abruptly shutdowns the computer. The screen stop error with the code 0x0000003b is one of these Blue screens of death errors that Windows users may encounter. Frequently experiencing these errors and don't know how to solve them? Now just follow this guide to fix error 0x0000003b in Windows 7/8/10. Some easy and effective methods are provided to help you fix the system service exception 0x0000003b error.

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What is the Stop Error 0x0000003b

0x0000003b is an error that may be caused due to corrupt or incorrectly configured drivers and system files from Microsoft IEEE 1394. Wrongly set system files on the computer results in the stop error 0x0000003b. But even this error may be a result of a series of actions by the user like installing an outdated software or getting some driver files corrupted. The signs of stop code error 0x0000003b include periodic freezes of computer, sluggish response, frequent system breakdown, etc. These types of errors mainly occur when you install new hardware or software that may interfere with other programs.

blue screen error code 0x0000003b

Why the Blue Screen 0x0000003b Occurs

Many reasons may give rise to the blue screen stop error 0x0000003b. These causes may be strictly relative to each one and may also become responsible for causing other errors. Below we have briefly discussed all the purposes of the stop code 0x0000003b.


1. Misconfigured or corrupt drivers

Misconfigured system files and device drivers can be the main reason for the system_service_exception 0x0000003b.

Device drivers are quite crucial as they allow hardware devices to interact with the operating system. These devices include printers, audio devices, video cards, scanner, and others. Installing device drivers is very important if you want to use that device on a system. But what happens when you install corrupted or outdated device drivers? They will interfere with other files and applications and result in the 0x0000003b code error. So, abstain from installing corrupt or out-of-date drivers and always keep the drivers up to date to prevent the 0x0000003b issue.

2. The Registry Entries are Corrupt

Corrupted registry entries are another reason for the blue screen 0x0000003b. Windows registry service keeps the entry of all the programs and applications installed on a system. When new programs are added, a registry entry will be added in the database particular. But if by some chance the entry in the Windows registry got corrupted, the system service exception 3b then may happen. Windows registry may get corrupted when users install some malicious tools or programs like malware or adware, whether intentionally or unintentionally, that changes or corrupts the registries.

3. Windows System Files Have Been Damaged

We all know that Windows system files are very crucial for the functioning of the operating system. Corruption or damage to system files will give rise to a lot of serious errors, which also includes a blue screen of death with an error code 0x0000003b. System files may be damaged due to a lot of reasons like virus attacks, installing a software update or windows update. Primarily Windows update or downgrades are responsible for damaging system files and give rise to BSOD 0x0000003b in your Windows 7/8/10.

4. The Computer Memory is Corrupted

The read and write functions of a computer are controlled by the main memory. Though the very program is stored on Secondary memory (Hard Disk), it is still transferred to the main memory or RAM for execution. If the RAM is corrupted or damaged, it couldn't perform the execution of program codes, and this may give rise to system_service_exception 0x0000003b windows. Aside from encountering blue screen stop 0x0000003b, the system may stop working entirely. You need to replace the malfunctioning RAM with a new one to solve the stop 0x0000003b error.

5. Your Computer is Infected by Virus or Malware

Viruses or malware can also corrupt the Windows registries and give rise to system service exception 0x0000003b. The data present on the computer generally will get corrupted due to the virtual or malware infection. This includes system files, driver files, program files, or other data on your computer. Viruses can change important file information and links to the files with a malicious address instead of the original one so that when the user runs the program, the virus program is run instead. The 0x0000003b BSOD may be appearing because viruses have replaced the link to a file that is necessary for the execution of various other important system files. Windows will encounter an error while executing the program and show the stop code 0x0000003b.

6. The Computer Hard Disk is Damaged

A corrupted hard disk can also give rise to blue screen 0x0000003b stop errors. When the hard disk has bad sectors, the Operating System will not be able to read and reorganize the data on the corrupted sectors. Code error 0x0000003b may be caused when a program stored in the corrupted sectors is executed while Windows is unable to retrieve the necessary data.

How to Solve BSOD 0x0000003b Error

Since there are various reasons for the blue screen 0x0000003b stop error, the solutions to this error will also be many. Below we have discussed a few effective ways that will help to solve the problem.


1. Scan and Check System for Virus Infections

Computer viruses or malware are harmful programs that may corrupt the system files, Windows registries, and software programs. All these can hamper the normal functioning of the Windows, resulting in system_service_exception 0x0000003b. Thus, if you think that the frequent blue screen stop 0x0000003b is due to possible virus attacks, run a virus check with an anti-virus program. The software will find all the infected files and viruses and remove them, cleaning the system of harmful programs. It is recommended to perform a full system check than a quick scan as it would scan the hard disk for viruses deeply. After the scanning, clean all the detected viruses and malware to see whether the problem has been solved.

2. Uninstall Programs that May be the Possible Cause

The blue screen stop 0x0000003b exception starts occurring after a particular program or software has been installed? Well, it is better to uninstall that program. These types of problems happen when you install outdated or corrupt software, which may cause the malfunctioning of various programs. After uninstalling the program that caused 0x0000003b error, perform a restart, and this should fix all the blue screen problems.

Uninstall Programs

You can click Start and then select Control Panel. Under Programs, click Uninstall a Program and then select the program you want to delete from the next window by clicking on Uninstall displayed at the top.

3. Repair the Damaged System Files

Corrupted and damaged system files will also cause 0x0000003b error. System files are very important for the proper functioning of the system, and corruption in them may involve serious problems, including the system_service_exception 0x0000003b blue screen stop.

However, system files can easily get corrupted due to various reasons, so Windows has been integrated with a tool to let users restore the files to their original condition. This utility is called the Windows System File Checker. This command works in the command prompt, and its function is to scan and check all the possible errors and fix them. You can use the checker following the below steps.

Windows System File Checker

User guide

  • Run Command prompt from Start.
  • Click on Run as administrator to run the command prompt using the administrator account.
  • Then, type "sfc scannow" and hit enter.
This will start to check your system files to see whether any file has been damaged. The system file checker will find and repair all the damaged ones with a cached copy Windows has saved as a backup.

4. Check and Repair Hard Disk Corruption or Error

Errors or corruption in the computer hard disk may ultimately lead to 0x0000003b. The hard disk may get corrupted due to many reasons but improper usage over time that accumulate and cause bad sectors. If the file system on the hard disk gets corrupted due to viruses or other reasons, Windows will start to show the 0x0000003b error code. You can use the Check Disk or "chkdsk" utility on to check and repair all the bad sector's errors. If the above fixes didn't help in solving the blue screen stop 0x0000003b, then you can try the "chkdsk" to solve the hard disk issues so as to fix the BSOD 0x0000003b problem.

scan hard disk for errors

User guide

  • Click on Start and search command prompt.
  • Launch the command prompt as an administrator by right-clicking on it and then select Run as Administrator.
  • Type "chkdsk /f" and press enter. It will begin scanning your computer hard drive to check whether there is corruption and repair any errors found on it.
If the founded errors are irreparable, the corrupted hard disk will be marked as unreadable. In that way, there will be no read or write execution performed and the system_service_exception will not occur.

5. Check Whether the RAM is Faulty

Another reason for the 0x0000003b stop error is a corrupt RAM, and other system crashes. In fact, most Windows errors are caused by faulty memory. But before replacing the RAM, you need to make sure that the system_service_exception 0x0000003b is caused due to faulty RAM. You can use the Memory Diagnostics Tool to do a comprehensive inspection of any errors.

check ram to fix 0x0000003b

User guide

  • Launch the Run command by pressing Windows + R keys simultaneously.
  • Type “mdsched.exe” and choose the option that says “Restart Now and check for problems”.
  • Wait for the computer to restart and diagnose if the errors are caused by the memory issues.
  • If the test displays that the RAM is faulty, change the RAM. Otherwise, move to next fix.

6. Utilize Windows System Restore

There is a utility program called System Restore that lets users revert any changes made after a certain time period, often referred to as Restore point. You can use the system restore utility if the cause of 0x0000003b problem is software errors, and you can't pinpoint the faulty program or drivers.

restore windows to resolve 0x0000003b

User guide

  • Press Windows + R and type “rstrui.exe” in it and start to restore the system by clicking OK.
  • Click "Next" and then select a restore time prior to when the Windows start experiencing bluescreen 0x0000003b errors.
  • Then, click Finish and it will begin to restore your Windows system. By undoing changes to a designated-point version, the 0x0000003b problem should be fixed.

Get Your Lost Data Back After Stop Error 0x0000003b

Data deletion after error code 0x0000003b is very common as the files may be lost when you try to recover from the crash. If you can't boot into the Windows system after the error occurs and the only thing you can do now is to reinstall the Windows, it can result in loss of potential files. In that case, why not use a recovery method that lets you recover your data first before installing Windows.

Yes, now you can retrieve and get the lost data back from your computer hard drive using Disk Recovery without installing Windows. Using this tool, you will be able to create a bootable media on a different PC and apply the recovery method to recover your important data.

Key Features

  • You can recover files with over 550 formats including documents, audio, video, photos and much more.
  • Disk Recovery supports a variety of data loss scenarios like System crash recovery, Accident deletion/Formatting recovery, Virus& malware infection recovery, etc.
  • You can recover data even when the system doesn’t boot up.

On the other hand, here is a detailed guide on how to use the tool for a smooth recovery process.

Step 1 Download and Install the app

First, download and install the application on your computer by using the download buttons below.

Try It Free

Step 2 Select File type to recover

Next, select the type of file you want to recover by putting a checkmark beside it. Then click "Next" to proceed to the next stage of the recovery.

choose file

Step 3 Select Driver to recover

Now, choose the drive where the file is located prior to the deletion. In the same manner, put a checkmark by using your computer mouse. Click next to proceed.

choose a folder

Step 4 Recover

Finally, choose the file to recover by scrolling down until you find the right file. Next, put a checkmark on it, and for the final touch, click on "Recover."



Those are some of the troubleshooting steps that you can do on your own when you encounter Blue Screen Error 0x0000003b. If the above-mentioned steps did not work, you have to seek help from professionals in the computer field to fix it for you. Also, do not forget to download a third-party app like Acethinker Disk Recovery to retrieve your files back.

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